Privacy Policy

The policy outlines how we collect, use, and safeguard your personal information when you use our services.

This policy comes into effect on September 22, 2023.
Last updated: February 27, 2025.

CONSTRUCTION HÉRITAGE values your privacy. We are committed to complying with the legal provisions of the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), commonly referred to in Quebec as Bill 25.

1. Context

CONSTRUCTION HÉRITAGE | 9054-4768 Québec inc. registered under the Quebec Enterprise Number (NEQ) 1147107172, is a private for-profit company incorporated as a Société par actions (corporation). We specialize primarily in residential and commercial construction and renovation.

When you use our services, you entrust us with your personal information. We understand that this is a significant responsibility, and we take every possible measure to protect your data and provide you with control over it.

This Privacy Policy is designed to help you understand what information we collect, why we collect it, how long we retain it, how we protect it, and to explain how you can update, manage, export, and delete your personal information.

2. What types of personal information do we collect, and how do we collect it?

The personal information we collect, strictly necessary for the purposes determined before collection, is obtained in various ways, including through our different forms of communication (visual, verbal, written, etc.) and through interactions on our website.

The data collected must remain limited to the purposes for which they were obtained; these purposes cannot be modified once the collection has been completed (unless consent is obtained).

When you visit our website or contact us by phone, email, or other means, whether as a client, employee, consultant, member, supplier, or partner, we may collect several types of personal information, including:

Identity and contact information, such as:

First and last name
Job title/position
Address
Email
Phone number
Age, gender, ethnicity
Citizenship status
Information from identification documents
Photo, video, or audio recordings

Interaction and preference data, such as:

Data related to the use of our products and services
Data on website and application usage
Data regarding your interactions with us, including feedback, messages, and surveys

Financial and business information, such as:

Billing and shipping address
Payment information
Transaction history
Other similar information

Education and employment information, such as:

Resume
Education level, degrees, and professional certifications
Background checks
References
Medical condition
Employment history
Salary
Date of birth
Social insurance number
Banking information

Technical information, such as:

IP address
Type of device used
Operating system
Web browser used
Pages visited
Connection dates and times

Real estate project and property details, such as:

Project type
Budget
Region
Property type
Number of floors
Property value
Lot dimensions
Land area
Construction date
Data on maintenance or renovation work performed on the property
Plans, images, photos, and/or videos of the building
Other similar property-related data

Any other information you choose to provide to us.

Additionally, as explained in the following section, we use cookies to collect information about you.

3. Do we use cookies and other tracking technologies?

Our website uses cookies, but rest assured, they do not directly identify you. We use them to improve our services and analyze how our website is used.

These cookies collect technical information about your device, such as your IP address, device type, browser, operating system, pages visited, and the time and date of your visit. Enabling cookies is necessary for the proper functioning of our website.

In this policy, we explain what cookies are, how we use them, the types of cookies we use, the information we collect through them, how we use this information, and how you can manage your cookie settings.

WHAT ARE COOKIES?
A cookie is a small, simple file sent with the pages of this website and stored on your device when the website loads in your browser. These cookies help us ensure the website functions properly, make it more secure, provide a better user experience, understand how the website performs, and analyze what needs improvement. The information stored in cookies may be sent back to our servers or third-party servers during future visits.

HOW DO WE USE COOKIES?
Like most online services, we use both first-party and third-party cookies for various purposes. First-party cookies are primarily essential for the proper functioning of the website and do not collect any personally identifiable data.

Third-party cookies, on the other hand, serve multiple purposes. They help us evaluate our website’s performance, understand how users interact with it, ensure the security of our services, display ads relevant to your interests, and enhance your overall user experience. They also contribute to making future interactions with our website more efficient.

PLACED COOKIES:

HOW TO ENABLE, DISABLE, AND DELETE COOKIES?

You can modify your cookie consent settings at any time by clicking on the Cookie Consent Choices icon at the bottom left of the screen or by using the button below.

This will allow you to review the cookie consent banner and change your preferences or withdraw your consent immediately.

You also have the option to modify your Internet browser settings to automatically or manually block and delete cookies. For more information on this, please refer to the instructions in your browser’s help section or visit www.allaboutcookies.org to learn more about configuring or modifying your browser.

— Please note that this website may not function properly if you disable all cookies. —

4. How do we collect your consent?

COOKIES
Your consent is required as soon as you access the website. By clicking “Accept”, you agree to the use of cookies, which may collect certain personal data to optimize your experience on our website. You can modify your consent at any time by adjusting your web browser preferences or by clicking on the Cookie icon at the bottom left of the screen.

FORMS
By filling out and submitting any form on our website or applications, you consent to our use of your data for the associated service. If sensitive data is required, a checkbox for consent will be provided. We are not responsible for registration errors, typos, or spelling mistakes entered in our forms.

BY PHONE
By giving your consent over the phone, you authorize us to use the information you provide during the phone conversation for the discussed service or transaction. If sensitive data is required, you will be informed and must give explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.

BY EMAIL
By giving your consent via email, you authorize us to use the email address you provided to contact you and provide information regarding our products, services, or specific communications you have requested. Your email consent will be recorded for future reference. If sensitive data needs to be collected through this channel, you will be duly informed and must provide explicit consent. You have the right to withdraw this consent at any time by contacting our Privacy Officer.

IN PERSON
When you give your consent in person, you authorize us to collect and use your personal data for the specific needs of the current transaction or service. Your consent may be obtained through a signature, a verbal statement, or direct interaction. If the collection of sensitive data is required during this interaction, you will be fully informed, and your explicit consent will be required. You have the right to withdraw this consent at any time by informing our staff in person or following the appropriate procedures.

5. How do we use your personal information?

We only use personal information that is necessary to fulfill the purposes stated in this policy or otherwise disclosed at the time of collection.

Generally, we will request your consent when collecting your personal information. If we wish to use your personal data for a purpose not indicated at the time of collection, we will ask for your consent before using this information for the new purpose.

We use the collected information for the following purposes:

To communicate with you or your company;
To identify and authenticate you;
To verify the accuracy of your personal information;
To process and respond to your inquiries and requests and/or follow up;
To provide the requested product, service, or information;
To carry out business operations;
To offer customer service;
To send updates, notifications, and alerts;
To create and maintain our customer and supplier accounts;
To process payments and collect outstanding debts;
To send transactional messages (orders, deliveries, pickups, confirmations, etc.);
To offer products and services that meet your needs;
To collect statistics;
To personalize the content of our website;
To better understand your needs and preferences;
To recruit staff and process applications;
To train our employees;
To ensure payroll system operation;
To detect errors, fraud, theft, and other illegal activities;
Any other purposes for which you have otherwise provided your consent.

We commit to not using your personal data for unspecified purposes without obtaining your prior consent. You have the right to control the use of your personal data and revoke your consent at any time, in accordance with our Privacy Policy.

6. To whom do we disclose your personal information?

SERVICE PROVIDERS AND THIRD PARTIES
Although we strive to avoid sharing your personal information with third parties, we may engage service providers to perform various tasks on our behalf. This may include IT management and security, marketing, data analysis, hosting, and storage. We only provide them with the personal information strictly necessary for the performance of their tasks.

WEB HOSTING AND EMAILS
We use the expertise and services of Optilog Informatique Inc. for our website hosting and email management. The servers used are located in Quebec.

MANAGEMENT SOFTWARE
We use various management software to oversee different aspects of our business, such as accounting, communication, letter and notice dispatching, report generation, and the preparation of statements and declarations. Since these services are provided by third parties, please consult their Privacy Policy.

OTHER THIRD PARTIES
We may disclose your personal information when we believe such disclosure is authorized, necessary, or appropriate under applicable laws, including:

To respond to requests from public and governmental authorities;
To protect our business activities;
To comply with legal proceedings;
To protect our rights, privacy, security, and property, as well as yours or those of third parties;
To enable us to pursue available legal remedies or limit any potential damages.

7. How long do we retain your personal information?

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or used, or as permitted or required by applicable laws. The criteria used to determine our retention periods include legal obligations (e.g., some laws require us to retain records of transactions for a certain period before deletion).

When this information is no longer needed for business purposes, we take reasonable steps to permanently destroy or anonymize it.

8. How do we protect your personal information?

We implement physical, organizational, contractual, and technological security measures to protect your personal information against loss, theft, unauthorized access, and misuse. Only authorized employees and individuals who need this information for business and legal reasons have access to it. They are trained and required to maintain the confidentiality of your data.

However, as no mechanism can guarantee absolute security, there is always some risk when using the Internet to transmit personal information.

9. Do we collect personal information from children?

Our products and services are not intended for children, and we do not knowingly collect personal data from minors. If you are a minor (under 14 in Quebec), please do not provide us with personal data without explicit parental or guardian consent.

If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.

If we discover that we have unintentionally collected personal data from minors without verified parental consent, we will take immediate steps to delete this information.

10. How can you review, update, or delete the personal information we collect from you?

At any time, you have the right to access and rectify your personal information. You may request to review, modify the use of, correct, or delete your personal data. Please submit your request to our Privacy Officer listed below.

We will respond to your request within a maximum of thirty (30) days from the date of receipt of the written request, in a structured and commonly used technological format. However, processing fees may apply.

11. Modifications and updates to this policy

We reserve the right to revise this policy at any time, based on the evolution of our activities, applicable laws, the availability of new technologies, or the introduction of new products, services, or features.

When changes are made, the date of the last update will be revised and displayed at the top of this policy. We encourage you to regularly review the policy to stay informed about any modifications.

If you do not agree with any changes made to the policy, you have the option to close your account and stop using our services. In some cases, you may also choose to opt out. By continuing to use our services, including our website, after the publication or communication of a modification, you signify your acceptance and consent to the revised policy terms.

When changes are made, the date of the last update will be revised and displayed at the top of this policy. We encourage you to regularly review the policy to stay informed about any modifications.

12. How can you contact us regarding this policy?

If you have concerns, questions, requests, complaints, or comments regarding our Privacy Policy or the management of your personal information, please contact our Privacy Officer:

Magella Lafrenière
Président
819-777-0733
magella@constructionheritage.com

Construction Héritage 
36, de l’Orbite
Gatineau (Québec) CANADA
J9A 3C7